Dispute Assist Resolving disputes, before they get out of hand.
Dispute Assist Resolving disputes, before they get out of hand.

What is dispute resolution?

Dispute resolution, known as Alternative Dispute Resolution (ADR), is a service aimed at settling conflicts between customers and businesses without resorting to court. It addresses disputes that couldn’t be resolved during the complaint stage.

Why Dispute Assist?

Dispute Assist provides efficient mediation and conciliation services, fostering communication and understanding between parties to achieve fair compromise agreements. We specialise in home improvement and renewable energy sectors, approved by the Chartered Trading Standards Institute.

How does it work?

Dispute Assist employs skilled Dispute Resolution Officers who mediate and conciliate to find balanced compromise agreements, satisfying both parties and avoiding costly legal proceedings.

Prompt results

Swiftly resolve conflicts with a 5.6-day average resolution time, ensuring peace of mind and reduced stress. Minimise disruptions and focus on what matters, as concerns are efficiently addressed.

Dedicated specialists

Our experienced and impartial Dispute Resolution Officers focus on finding the fairest and most reasonable solutions, promoting cooperation and customer satisfaction.

Get in touch

Choose Dispute Assist for swift, fair, and hassle-free dispute resolution. Trust our experienced team and proven track record. Resolve conflicts efficiently today!

Don’t let dispute frustrations distract you from the day job.
Don’t let dispute frustrations distract you from the day job.

The benefits

Efficient dispute resolution

Efficient dispute resolution

Dispute Assist offers swift resolution to customer-business conflicts, averting the need for lengthy court proceedings and ensuring a quicker path to solutions.

Mediation expertise

Mediation expertise

Our skilled Dispute Resolution Officers employ mediation and conciliation techniques to facilitate fair and amicable settlements, promoting effective communication and understanding between parties.

Tailored compromise agreements

Tailored compromise agreements

We create compromise agreements that address the specific needs of both parties, fostering satisfaction and cooperation while ensuring a balanced outcome.

Rapid results

Rapid results

Benefit from an average resolution time of just 5.6 days, allowing you to swiftly resolve disputes and focus on your core business operations.

Trusted by thousands

Trusted by thousands

Become a part of our community, where more than 5,000 tradespeople we represent are already reaping the rewards of our specialised industry expertise.

Comprehensive resolution

Comprehensive resolution

Our end-to-end service covers disputes, repairs, and issues, ensuring a seamless and comprehensive resolution process that encompasses all aspects of the dispute.

CTSI approved provider

CTSI approved provider

As an approved Alternative Dispute Resolution provider under the Chartered Trading Standards Institute, we adhere to strict standards and undergo regular audits to maintain our accredited status.

Extensive industry experience

Extensive industry experience

Dispute Assist boasts a dedicated team, working with all business’s sizes from PLC to SME across the UK, including remote areas like Northern Ireland and the Isle of Man.

Demonstrate your commitment to fair resolutions and excellent customer service.
Demonstrate your commitment to fair resolutions and excellent customer service.

Our approach

Mediation and conciliation

Mediation and conciliation dispute resolution techniques by industry proven officers.

Expert access

Access to our exclusive, insurance standard contractor network for remedial works. And access to our independent, legally binding expert panel for arbitration and expert determination.

Independent inspections

Multiple types, from virtual to expert witness reporting.

The facts

5.6 days

average resolution time

5,000+

trades people represented

26 days

average end-to-end resolution time including repairs

6,000

annual dispute resolution capacity

Find out more

Insights

Insights

Dive into our latest blogs for valuable industry knowledge and expert perspectives.

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Careers

Careers

Explore our Careers page for exciting roles and join a dynamic team committed to making a difference. Your journey starts here.

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Get in touch

Get in touch

Let’s Connect! Have questions or want to learn more? Reach out to us today. We’re here to assist you.

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