Compliance An ethical and  responsible business.
Compliance An ethical and  responsible business.

Compliance, risk, and regulation

Taking responsibility

As a responsible market-leading business, we operate in an ethical manner. Throughout the company, there is on-going promotion, awareness and understanding of all company policies, and our attention to detail ensures compliance with relevant laws and regulations.

Fully covered

Employers’ liability insurance

Public liability insurance

Professional indemnity insurance

Cyber insurance

Fully accredited

Approved Chartered Trading Standards Institute ADR Provider

ISO9001 certified

Cyber Essentials certified

Microsoft Partner

British Franchise Association preferred supplier

Fully documented

Treating customers fairly policy

Vulnerable consumers policy

Construction Act compliant documentation

Fully registered

Construction Industry Scheme (CIS) registered

ICO registered

National Home Improvement Council Member


Anti-money laundering

Our policy sets out how we manage risks to ensure compliance with the Proceeds of Crime Act 2002, the Terrorism Act 2002 and the Money Laundering Regulations 2007.  All employees receive initial and ongoing training to ensure that the business remains compliant.

Complaint management

We understand that not everything in life is perfect and that sometimes things can go wrong. Once we are notified about an issue, we quickly take ownership and focus on turning negative situations into appropriate outcomes for the parties involved.

Conduct risk

Conduct risk is a key theme in the financial services sector, where the industry is regulated by the Financial Conduct Authority (FCA). Conduct risk covers the risk of firms acting in a detrimental way to consumers. Dispute Assist is not FCA regulated, but we have implemented a similar approach for consumer protection.

Conflict of interest

Dispute Assist is committed to maintaining a controlled environment that prevents and manages potential conflicts of interest. Our policy is designed to ensure that all decision making by individuals in the business is correct and appropriate. Click to view our conflict-of-interest policy.

Corporate responsibility

Our policy sets how we manage the business on a day-to-day basis, across the markets we operate in, the workplaces we occupy and the communities that we serve.

Data protection

Our policy sets out how we manage personal data held and processed by the business. All employees receive initial and ongoing training regarding their responsibilities under the Data Protection Act.

Data retention

The objective of our data retention policy is to ensure that all records held by Dispute Assist are managed in a consistent and effective manner. This includes from when records are first created, through to their eventual destruction or selection for permanent archiving.

Employment screening

Our recruitment process is vitally important, as this ensures we identify the right people to join our business. We conduct a wide range of background checks prior to employment, so that we have a good understanding of each employee’s history and background.

Fraud management

Now an important aspect of managing day-to-day business operations. Some companies are allocating increasing amounts of resource to managing fraud risk. We operate effective controls across the business and our employees receive initial and ongoing refresher training.

Health and safety

Our employees receive extensive training throughout their employment. As a business, we believe that health and safety is key to our success, and we therefore provide a safe, fun and healthy environment for our people to work in.

Information security

Our information security policy defines who can access which records, when they can do this and on what devices. It also specifies the environment that information can be held and the security controls in place across our various technologies and platforms.


Dispute Assist is a trading style of  Qure Group Limited. We are an approved ADR provider under the Chartered Trading Standards Institute (CTSI). Our ADR officials are appointed indefinitely and on a permanent basis. Our senior ADR official is Tracy Dilworth.

Risk management

As you would expect from a market-leading business, risk management is an integral part of our governance framework. We constantly watch for internal and external issues and have a close eye on risks, which are logged, assessed, monitored and managed.

Treating customers fairly

This links to conduct risk as it relates to the fair treatment of customers. Everyone connected to Dispute Assist benefits if customers are treated fairly, and our approach has over many years delivered world-class consumer protection.


Superior standards

These accreditations reflect our unwavering commitment to upholding superior standards, ensuring quality, and ensuring security in the services we offer.

Microsoft Partner

Enables us to leverage cutting-edge technology and innovative software solutions, streamlining the dispute management process with precision and dependability. By harnessing the power of Microsoft’s advanced tools, we ensure seamless and efficient ADR services, empowering us to deliver the highest quality outcomes to our valued clients.

Cyber Essentials

As a holder of the Cyber Essentials certification, we understand the importance of protecting confidential data exchanged between customers and businesses during dispute resolution processes. With Cyber Essentials, we adhere to industry best practices and implement proactive measures to defend against cyber threats.

CTSI Approved

Our endorsement by the Chartered Trading Standards Institute signifies our adherence to the benchmarks established for consumer protection and ethical business conduct. Significant in the home improvement and renewables sectors. We monitor, measure and report on what we do, how we do it, and how well its going.

ISO 9001 Certified

This global certification recognises the implementation of effective quality management systems and our unwavering dedication to continuous improvement. We ensure that our dispute resolution processes are well-defined, consistent, and focused on achieving utmost customer satisfaction.

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